Shipping & returns

Shipping

Please send shipping questions to orders@shopatmade.com.

We offer free in-store pickup at our Tulsa shop. We'll email you within 1–3 business days when your order is ready.

All other orders ship via USPS and UPS. Orders placed Tuesday to Friday begin processing within one business day and ship within 1–3 business days, depending on availability. Orders placed Friday after 2pm Central Time begin processing the following Monday. Delivery times don't include weekends or holidays.

We'll email you if something you ordered isn't in stock or if we need more information.

Standard US shipping takes 5–7 business days. Some locations in Alaska and Hawaii need extra time. We're not responsible for packages that are lost, stolen, damaged, or delayed by USPS or UPS.

Online returns

Sale items, items bought with a discount code, skincare, bath products, and nail polish are final sale: no returns, exchanges, or online credit.

To start a return, email returns@shopatmade.com within 14 days of the ship date, before sending anything back. We accept unworn, unwashed, and unused items in original condition with all tags attached and proof of purchase. Shoe and toy returns must include the original box in its original condition, without postal labels.

Returns postmarked 15 to 21 days after the ship date have a 15% restocking fee. We can't accept returns that arrive more than 28 days after the ship date. Please use a trackable or insured shipping method, as we're not responsible for items lost in transit.

Once your return arrives, we'll refund your original payment method, minus original shipping costs (including on free-shipping orders). Refunds are processed within 5 days of receiving the return, and we'll email you when it's done.

Online returns and exchanges are handled online only, not in the shop. For an exchange, return the item and place a new order to make sure it's available.

Send returns to: Made, ATTN: Returns & Exchanges, 219 E Archer St, Tulsa, OK 74103.

Got the wrong item? We're sorry! Let us know by phone or email, and we'll send a prepaid return label and ship the right item, or refund you if it's no longer available.

In-store returns

In-store and online purchases may be returned for store credit or exchange within 14 days. Items must be unworn, unused, and unwashed with tags attached. Shoe and toy returns need their original box.